People caught up in the terrorist attack at Manchester Arena were today encouraged to share their experiences

People caught up in the terrorist attack at Manchester Arena were today (Monday, October 2, 2017) encouraged to share their experience as part of an independent review looking at the response to the incident.

Lord Bob Kerslake, chair of the review panel commissioned by the Mayor of Greater Manchester Andy Burnham, is inviting people to get in touch over the next six weeks and provide any information which will help them understand exactly how emergency services and others responded to the incident, as well as the actions across the city in the week afterwards.

Children’s charity the NSPCC will be providing support to the review, with those who wish to share their experiences able to do so through its helpline service. The NSPCC’s Childline service is also available to support children affected by the attack.

Lord Kerslake said: “I really want people to come forward and give us their experiences. The review needs to understand exactly what happened so that we can learn the lessons of this terrible night. We also want to be able to highlight where things went well. We want to hear about the heroes who helped people and share that too.

“To be able to do this properly we need that information and I would urge anyone who feels they have something to contribute to do so. We are looking at the response on the night, the communications and reassurance messages to people and also how the city responded in the week following. We are not looking at how this could have been prevented, others will do that through other processes, but I do want to hear from families of those who lost their lives, from people injured and anyone who was caught up in it on the night or has anything relevant to add.”

Lord Kerslake has already announced four colleagues who will sit on the panel and help him make sense of the information. The group are aiming to submit an initial findings report in January, with a full report with recommendations submitted to the Mayor of Greater Manchester in March 2018.

As part of the review, the team will look at individual organisational debrief reports, particularly from the emergency services and those who attended the incident as well as speaking to those who were involved in the aftermath of the days that followed.

They have met with some families of the 22 people who lost their lives and will offer them all the opportunity to talk to them about their experience as part of the process.

The review is aimed at understanding how well the city was prepared and how people were supported, helped and affected by the responders to the attack on the night and in the following few days.

Lord Kerslake added: “This was a terrible, terrible night and whilst we all hope we would never see anything like it again, the reality is that we have to be prepared for if it does. The review will help us ensure lessons are learned and any future response is as good as it can be. Please help me deliver the best report I can by taking part and providing information if you have it.”

The NSPCC’s Head of Helplines, John Cameron, said: “So many children and families were affected by the attack at Manchester Arena and at the NSPCC we know that experiencing something so traumatic can have a huge long-term impact on young people. Our trained staff will listen to your experiences and provide this information to the review on your behalf, so that lessons can be learned for the future.”

If you wish to contribute to the Kerslake Review into the Manchester Arena Attack you can:

Children who wish to contribute their experiences to the independent review can do so through the Helpline or through the NSPCC’s Childline service on 0800 1111.

The panel would like to have as much information submitted as possible by November 10, 2017, so please do make your contribution within the next six weeks if possible. Information about the review is available through which will be updated with progress regularly and also includes information about where people affected by the attack can find help and support.



The aims of the panel, as agreed by the Mayor acting in his capacity as Police and Crime Commissioner, include providing an independent review of how prepared Greater Manchester was for the attack.

The panel is specifically tasked with identifying the elements of the preparation and response that worked well, as well as quickly identifying where improvements can be made. This will help responders be better prepared in the future and protect the lives of Greater Manchester’s residents and visitors in the months and years to come. The review will be part of an ongoing process and any recommendations that are made will be followed up so that any lessons identified are not lost.

The final report in April will advise on areas of particular effectiveness and any that might inform future good practice, as well as on what steps might be taken on areas that could be strengthened or improved.

The full list of panel members is:

  • Lord Kerslake: chair with health sector and local and central government experience
  • Margareta Wahlstrom: expertise in international disaster risk reduction and the United Nations Making Cities Resilient Campaign
  • Ven Karen Lund: advocate for local communities with a particular interest in mental health
  • Alan Goodwin: expertise in humanitarian assistance in emergencies and policing
  • Hugh Deeming: academic with special interest in community resilience


The NSPCC is the leading children’s charity fighting to end child abuse in the UK and Channel Islands. Using voluntary donations, which make up around 90 per cent of our funding, we help children who’ve been abused to rebuild their lives, we protect children at risk, and we find the best ways of preventing child abuse from ever happening. So when a child needs a helping hand, we’ll be there. When parents are finding it tough, we’ll help. When laws need to change, or governments need to do more, we won’t give up until things improve.

The NSPCC has specialist expertise in working with children and young people, which made up a good proportion of those attending the concert at the Manchester Arena. As people come forward to provide their views other needs may become apparent. If so NSPCC will signpost individuals to relevant sources of support and guidance. 

Information will be provided confidentially and anonymously to the Review Panel by the NSPCC unless an individual expressly advises that they are happy for the Panel to contact them directly. 

For media enquiries or further information please contact:

Sarah Keaveny, Communications Manager, Greater Manchester Combined Authority

07581 132694 or email

Alex Flahive, Digital Projects Manager, Greater Manchester Combined Authority

07967 203760 or email

0203 841 1657 email

For further information please contact the Communications and Engagement team on 0161 608 4092 or email:

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